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Alexa Device Setup

Echo Family
Amazon Echo Devices
Alexa Echo Device Detected

We'll scan your Alexa device for connectivity and firmware issues before completing setup. This takes about 30 seconds.

  • Echo powered on and in range
  • Wi-Fi network available
  • Cloud connectivity — pending scan

Running Diagnostic…

Searching for device…
Please keep your Alexa device powered on
0%
Initializing scan
Pinging cloud servers
Verifying firmware version
Checking network handshake
Finalizing report

Setup Error

⚠️

Alexa Error Detected

Unable to connect your Alexa device to Amazon cloud servers. Setup could not be completed.

ERROR CODE: ECHO_502_SMART_FAILURE

Suggested fixes:

  • Restart your Echo by unplugging it for 30 seconds
  • Check your Wi-Fi router is online and working
  • Make sure your Amazon account is active
  • Talk to an Amazon Expert

Downloads secure remote connection tool